Common Questions How Can We Help?
How can I reorder a design?
If you made an account when you checked out, you can find the design in your Order History and click "Reorder". If you checked out as guest, you can reorder from your online receipt. Otherwise, please contact us and we will be glad to assist you.
How quickly will my order be printed and shipped out to me?
Our orders are processed, printed, and leave our facility within 2 business days, as long as the proofs are approved on time. Proofs must be approved by 3pm (CT) on the business day before your order is scheduled to ship. The delivery date of your order is dependent on the method of shipping selected and we offer a range of shipping options including next day service.
Will I be sent a proof of my final design after I order?
All orders will be sent a final proof of your design after our design team reviews your order. Our team will make sure everything will print great, and we will contact you if we do have any questions or concerns. All proofs will be sent by 1pm CT the day before your order is scheduled to ship. Proofs must be approved by 3pm CT in order to avoid any delays in shipping.
Note: Designs that have been ordered previously will not receive another proof.
Why am I being charged sales tax?
We are required to charge sales tax in many states depending on their legislation. If you have a sales tax exemption certificate, you can enter your tax exemption number during checkout. If we do not have your certificate on file, you will also need to upload that to us during checkout to have the sales tax removed from the order.
What are the smallest and largest stickers you can print?
Custom Stickers: 1" - 10"
Custom Labels: 1" - 10"
Car Stickers: 2" - 14"
Clear Stickers: 2" - 14"
Can you send a materials sample?
Yes! We offer a sample packet of our materials.
Can you bleed the stickers (ink all the way to the edge)?
Yes, that is not a problem at all. If you would like your stickers bled, please request that in the Special Instructions when you place your order.
Can you write on your stickers?
You can write on all of our stickers with a permanent marker, but we recommend choosing custom stickers or labels with a matte finish.
What kind of material do you use for custom stickers?
Our custom stickers are printed on polypropylene (similar to vinyl) and laminated for durability. They are waterproof and scratch resistant, but will fade in direct sunlight over a period of time, so we recommend them for indoor use only.
What kind of adhesive do you use? Are your stickers easy to remove?
Our stickers feature a permanent adhesive that will not damage most surfaces. Certain surfaces and durations may cause the bond to become stronger and may leave a residue when removed. Don’t worry! This can easily come off with warm soapy water or any type of adhesive remover. If you would like to test our adhesive for your surface, you can order a sample packet of our materials.
Do you print large quantities of custom stickers (i.e. more than 20,000)?
Yes, but we cannot guarantee a 2 day turnaround. If you are looking to print in quantities over 20,000 please contact us.
What kind of material do you use for labels?
Our roll labels are printed on polypropylene (similar to vinyl) and laminated for durability. They are waterproof and scratch resistant, but will fade in direct sunlight over a period of time, so we recommend them for indoor use only.
What kind of adhesive do you use?
Our roll labels feature a permanent adhesive. This adhesive is strong enough to withstand daily use, like on water bottles or other hand-held products. If removing the label, you will need an adhesive remover for any residue left behind.
What size is the core?
The inside diameter of the core is 3".
What is hand applied vs machine applied?
If you are peeling the labels from the roll and applying them by hand, choose "hand applied." If a machine will be applying the labels for you, you have the option to ensure your graphic is printed in the correct orientation to work with your machine.
Am I able to choose the orientation for the label?
Yes! Choose "machine applied" when you are adding your design to your cart. This will allow you to pick which orientation your design prints on the roll.
Am I able to print multiple designs on a single roll?
No, at this time we can only print one design per roll.
Can I request a custom quantity printed per roll?
No. Since we offer a large range of size options, we cannot take requests for custom quantities per roll. When you place a larger order, our team will split it up as they see fit. If you need more information as to how many stickers may come on a roll for your size sticker, contact us with your information and our team will get back to you!
What kind of material do you use for car stickers and clear stickers?
Our vinyl stickers are produced on a 4 mil (0.004") vinyl material that is weatherproof. Our clear stickers are produced on a 6 mil (0.006") clear vinyl that is also weatherproof. They both feature a strong adhesive that bonds well to smooth surfaces, but also removes well and will not damage the surface. See more details about our materials.
How long do your stickers last?
Our stickers typically last up to 3-5 years outside under normal weather conditions, although some customers have reported them lasting much longer! If your sticker will be used unconventionally, feel free to contact us and we’d be happy to clarify the exact time span you should expect for your purpose.
What kind of adhesive do you use? Are your stickers easy to remove?
Our stickers feature a permanent adhesive that will not damage most surfaces, like car bumpers, computers, etc. Certain surfaces and durations may cause the bond to become stronger and may leave a residue when removed. Don’t worry! This can easily come off with warm soapy water or any type of adhesive remover. If you would like to test our adhesive for your surface, you can order a sample packet of our materials.
Do you print large quantities of custom stickers (i.e. more than 5,000)?
Yes, but we cannot guarantee a 2 day turnaround. If you are looking to print in quantities over 5,000 please contact us.
Do you print magnetic stickers or cling material?
At this time we do not print any magnetic stickers or cling material. All of our products use an adhesive and are pressure-applied
Can I receive a sample of my own design?
We don't offer free custom samples, but we do offer a sample packet of our materials..
Also, we do not have a minimum quantity for stickers so you are welcome to order 1 sticker and place a larger order at a later date.
What types of files do you accept?
The files that will print the best are vector-based .cdr, .eps, .ai, .pdf, or .ppt files. Otherwise, any image file will work just fine (such as a .jpg, .gif, .bmp, .psd, etc.) as long as they are at least 300 dpi in resolution.
Is there anything you won't print?
We may refuse your order for any reason, including but not limited to obscene, pornographic or offensive content. If you upload graphics to this site, you must have the authority to reproduce those graphics. You cannot use our service to make copies of copyrighted works. We reserve the right to refuse to print without reason.
Can I request changes to my design?
Yes, if you are using one of our design templates you can request changes. Add your request in the Special Instructions box after choosing your size and quantity and we will let you know if we can make the change.
Can you add a copyright to my design?
If you would like, we can put a copyright statement in very small type at the bottom of your design. Please indicate this in the Special Printing Instructions section when you customize your design.
When we add a copyright to a design we assume that the customer has, or is in the process of securing, these rights. If you would like more information on copyrights you can refer to the Library of Congress at www.loc.gov. You can also get information on trademarks from the Patent and Trademark Office www.uspto.gov.
Can you combine multiple designs for a quantity discount?
Unfortunately, no. Since we deal with both small orders and large orders we have our prices broken down as per design. This allows us to avoid adding any additional setup costs to our orders.
What type of payment methods do you accept?
We accept VISA, MasterCard, American Express, Discover Card and PayPal.
Purchase orders are accepted from schools and universities. Please fax the complete written PO to us at 708-614-1974 or email to firstname.lastname@example.org. The PO must have a PO number, billing address, shipping address, our name MakeStickers, signature of authorizing agent, and the correct quantity and item pricing. If your purchasing department needs assistance setting us up as a vendor, have them call us at 1-800-347-2744.
We cannot accept checks over the phone or international money orders.
I'm nervous about entering my credit card information online. Is your site secure?
Yes, our site is secure. We use a secure connection throughout the checkout process backed by Network Solutions to provide the strongest encryption available. In addition, we do not store your credit card number on our servers. If you prefer, you can call us with your credit card information after you've placed your order.
When will my credit card be charged?
Your credit card will be authorized when you place your order and will be charged once your order is reviewed and your proof is approved.
Can I use my FedEx account number?
Sorry, we don't ship on customer FedEx accounts. This allows us to better manage the shipping/tracking process.
Can you drop ship my order?
We currently do not offer any drop shipping or blind shipping at this time. All of our orders are shipped with a MakeStickers packing list which will contain your name and address and the recipient's name and address but does not include pricing information. Our packaging may also contain our company name and/or logo on it as well.
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Mon-Fri 8am-4:30pm (CT)